Where we deliver to:
UK mainland
We want to give you the best deal possible, therefore we offer free delivery on all orders to addresses within mainland UK.
Outside Mainland/International
If you require delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands we will deliver free of charge to a nominated mainland UK address e.g. a port. If you wish to make you own arrangements for onward shipping from that point you are free to do so. Alternatively, we can arrange the onwards shipping and will only charge you the cost of this, no premium will be added for providing this service. Similarly, if you require International Delivery we will be more than happy to provide you with a quote and make the arrangements for this.
When and how we deliver:
Whether you order via our website or by placing your order over the telephone, we will contact you at the earliest opportunity to let you know an expected delivery time. This time will be dependent upon stock availability.
Many of our small parcel items are delivered via a parcel service. This is a one man delivery to the front door of the building. You will not receive a phone call prior to delivery of these items. Next day (parcel) deliveries take place Monday to Friday (excluding Bank holidays), between 9am and 6pm and must be signed for. If you miss your delivery the driver will leave a card. This will provide further details of how to rearrange your delivery.
Larger items with a delivery time of greater than 4+ days are delivered via specialist furniture carriers. This is a one or two man delivery service (depending on the items ordered). You will receive a phone call from the carrier at least 48 hours in advance of the planned delivery to agree a date and time (usually am or pm). Carrier deliveries take place Monday to Friday (excluding Bank holidays), and must be signed for.
If you miss the agreed delivery we will attempt delivery again free of charge but reserve the right to charge a minimum of £35 towards the failed delivery. If you know you are not going to be able to take delivery at the agreed time please contact the carrier to make alternative arrangements to avoid further charges.
Multiple deliveries
We use a variety of carriers and furniture suppliers so if you order multiple items they may come from more than one place and be delivered separately, as per the delivery time stated on the product page and the corresponding delivery method(s) detailed above. If this is the case we will contact you to inform you as to avoid any unnecessary concerns.
Signing for your delivery:
All deliveries must to be signed for on receipt. Before signing for delivery, please inspect the goods to ensure the packaging and the product are in perfect condition and your property has not been damaged in any way during the delivery process. If necessary, please make sure you detail any problems on the delivery note. When your goods are delivered please retain the original packaging until you are sure that you do not need to return the goods for any reason.
After your delivery:
We want you to be delighted and completely satisfied with your purchase. So, please do tell us if there is a problem and we will do our best to rectify it. Once you receive your order you have 7 calendar days to contact us if you decide you wish to return some or all of it.
Should you wish to return an item we will collect it from you at a cost of £45, which will be deducted from your refund. Alternatively, you may organise to return the item yourself.Whichever of the above you choose, please note that all items must be returned in their original packaging or similar. Items that are not adequately packaged at time of collection may not be collected and a charge of £45 may be levied to cover the cost of the failed collection.
Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.
Please note, there is a 30% cancellation/returns fee on items for which we do not hold stock unless the order is cancelled within 1 week of placing your order.
Mattresses can only be returned if they are unopened. Mattresses that have been opened cannot be returned. |
